Training & Client Support Coordinator

An established training and services organisation is seeking a Training & Client Support Coordinator to join their UK team on a permanent basis.

This is a hands-on coordination role supporting funded learning programmes, learners, and client accounts. The position suits someone highly organised, people-focused, and comfortable managing both administration and customer interaction in a professional environment.

Key Responsibilities

• Provide full administrative support to funded training and development programmes

• Act as a key point of contact for learners and clients, responding to enquiries via phone, email, online systems and in person

• Coordinate learner journeys, including scheduling interviews, inductions, assessments and guidance sessions

• Track learner progress and employment outcomes accurately

• Support commercial and inside sales activity, including responding to inbound enquiries and following up with clients

• Build and maintain strong relationships with small and direct client accounts

• Liaise with internal teams including training delivery, operations, sales and marketing to ensure smooth service delivery

• Prepare and issue training certificates and maintain accurate programme records

• Support invoicing processes by preparing booking documentation for finance

• Attend meetings, customer visits or industry events as required

About You

• Confident communicator who builds trust quickly with learners, clients and colleagues

• Highly organised with strong administration and coordination skills

• Comfortable managing multiple tasks across customer support and operational delivery

• Strong MS Office skills with excellent written communication

• Experience in training administration, programme coordination, customer support or operational roles is highly desirable

• Experience within education, technical training, regulated or service-led environments would be an advantage

Location & Working Pattern

• Based from Newcastle

• Hybrid working available

• Standard working hours: Monday to Friday, 8:00am–4:00pm